The people behind GrowECommerce bring account strategy, catalog execution, operations, data, accounting, customer service, and automation together so every important eCommerce task has an owner.
40+
team members built across Cebu operations
17+
years of North American sales and distribution experience
24/7
service coverage possible for operations that need it
Leadership
Leadership, Strategy, and Operations
Leads the GEC operating model across sales strategy, retailer relationships, automation, distribution, fulfillment, accounting, and measurable eCommerce growth.
GEC leadership keeps the team focused on deep stock positions, fast account response, accurate data, unique retailer content, and rapid continuous improvement.
Top-selling items in stock with clear replenishment visibility
Monthly meetings and promotion planning with top accounts
Accurate reporting, inventory, and account data
Automation and process maps for repeatable execution
Team Members
Each group has a defined role, a daily operating focus, and shared visibility into account, catalog, inventory, order, accounting, and customer service priorities.
Retailer Relationship Owners
Manage top accounts, retailer communication, account questions, portal metrics, and promotion follow-through.
View TasksBrand and Factory Coordination
Work directly with wholesale companies, factories, and internal teams to keep account priorities moving.
View TasksProduct Content and Setup
Own product uploads, attributes, images, titles, bullet points, keywords, and retailer-specific content.
View TasksOrders, EDI, and Fulfillment
Monitor EDI, PO updates, labels, shipping communication, warehouse coordination, and process maps.
View TasksReporting and Forecast Support
Keep inventory feeds, live reporting, forecasting inputs, stock positions, and account data accurate.
View TasksAR, AP, Aging, and Fees
Support aging, deductions, fee management, credit memos, reconciliation, and financial account visibility.
View TasksCustomer and Retailer Response
Handle phone, email, live chat, priority service lines, returns, customer logs, and urgent account requests.
View TasksProcess Improvement
Build repeatable workflows, reduce manual bottlenecks, and support rapid continuous improvement across teams.
View TasksImportant Tasks
The page highlights the people, but the operating model is built around ownership. These are the core responsibilities that keep retailer accounts healthy.
Leadership & Operations